Service Terms

1. Our service

Boston Storage Locker provides door-to-door summer storage for college students in the Greater Boston area. Our standard service includes:

• Pickup of your packed items from your dorm or apartment
• Storage at our facility for the duration of the booking
• Delivery back to your specified Boston-area address before your scheduled return

Specific service details (pickup time slots, eligible items, facility location, etc.) are shared during the booking process and are subject to availability.

2. Bookings & payment

Bookings are made through our website at bostonstoragelocker.com. Payment is processed at the time of booking through Stripe, a secure third-party payment processor.

By completing a booking, you confirm that:

• The information you provide (name, email, address, pickup details) is accurate
• You are authorized to book this service for the address provided
• You are at least 18 years old, or have a parent or guardian's permission

Reservations are confirmed by email once payment is processed. Pickup time slots are scheduled separately and are subject to availability.

3. Cancellations & changes

We aim to be flexible. Plans change, especially during finals.

Before pickup

If you need to cancel or modify your booking, please contact us as far in advance as possible. Cancellations or modifications requested at least 48 hours before your scheduled pickup time are typically eligible for accommodation, which may include a full refund, rescheduling, or service credit, depending on circumstances. Cancellations made closer to your pickup time may be eligible for partial credit or rescheduling, evaluated on a case-by-case basis.

After pickup

Once your items are in our care, the booking is considered active. To shorten your storage term or make changes, contact us and we'll work with you.

How to request a change

Email bostonstoragelocker@gmail.com or call/text (617) 651-0024 with your reservation reference number. We typically respond within one business day.

4. Protection coverage

Every booking includes our standard protection coverage for items while they are in our care, subject to terms and limits described below.

What standard coverage means

If an item in our care is lost or sustains physical damage during the storage period or in transit between our facility and your pickup/delivery address, you may be eligible for compensation up to our standard coverage limit. Coverage limits, exclusions, and the claims process are shared at booking and on request.

Enhanced coverage

The Dorm Bundle plan includes an enhanced protection plan with higher coverage limits. Additional add-on coverage for high-value items (electronics, instruments, art, jewelry) is available at checkout for a separate fee.

Exclusions

Standard coverage does not extend to:

• Items declared at less than their actual value
• Pre-existing damage or wear
• Damage caused by improper packing by the customer
• Items not eligible for storage (see Section 5)
• Indirect, consequential, or sentimental-value losses
• Acts of nature, theft from common areas, or force majeure

5. Items we can't store

For everyone's safety and the integrity of our facility, the following items may not be stored with us:

• Perishables (food, plants, anything that can spoil or attract pests)
• Liquids and chemicals (including cleaning products, perfumes, alcohol)
• Flammables, explosives, or pressurized containers
• Firearms, ammunition, or weapons
• Illegal substances or items
• Live animals
• Cash, jewelry, or items of high monetary value (unless declared with enhanced coverage)
• Anything that cannot be safely packed in a box or moved by hand

If we identify a prohibited item during pickup, we may decline to accept it. Mini-fridges and microwaves are permitted but must be empty, dry, and at room temperature at pickup time.

6. Pickup & delivery

Scheduling

Pickup and delivery windows are scheduled in advance via email or text. You will receive a confirmation with your specific 30-minute window 24 to 48 hours before the scheduled time.

Access

You (or someone you authorize) must be available at the pickup or delivery location during the scheduled window. If we arrive and are unable to access the items or you are not available, we may need to reschedule and a rescheduling fee may apply.

Packing

You are responsible for packing your items securely. Free packing supplies are provided where indicated by your plan. Improperly packed items (insecure boxes, exposed glass, fragile items not wrapped) may be declined or accepted with limited coverage.

Address changes

If your delivery address changes after pickup, contact us as soon as possible. We typically accommodate address changes within the Greater Boston service area at no additional cost.

7. Multi-semester storage

If you are studying abroad, graduating, or otherwise need storage extending beyond one semester, multi-semester options are available. Pricing is a flat monthly rate per stored item or bundle, communicated at the time you request the extension. We can store items for up to 12 months at standard rates; longer terms are available by arrangement.

8. Liability limits

To the maximum extent permitted by law, Boston Storage Locker's total liability for any claim arising from our service is limited to the amount you paid for the booking in question, or the applicable coverage limit if a claim falls under our protection coverage (whichever is greater).

We are not liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business opportunity
• Sentimental or non-monetary value
• Events outside our reasonable control (force majeure, natural disasters, acts of government)

Nothing in these terms limits any liability that cannot lawfully be limited.

9. Privacy & data

We collect the minimum information needed to provide the service: your name, email, phone, pickup and delivery addresses, and details about the items you are storing. We use this information solely to deliver our service and to communicate with you about your booking.

We use trusted third-party services to operate (Stripe for payments, Resend for email, Supabase for accounts, Google Analytics and Microsoft Clarity for site analytics). These providers process your data subject to their own privacy policies.

We do not sell your personal information. You can request a copy of your data, or request deletion, by emailing bostonstoragelocker@gmail.com.

10. Changes to these terms

We may update these terms from time to time. When we do, we'll update the "Last updated" date at the top of this page. Material changes will be communicated to active customers via email.

The terms in effect at the time you make a booking govern that booking.

11. Contact us

Anything in here unclear, or a question about your specific situation? We're real people, easy to reach:

• Phone / text: (617) 651-0024
• Email: bostonstoragelocker@gmail.com
• Service area: Greater Boston, MA

These terms are governed by the laws of the Commonwealth of Massachusetts. Any dispute arising from these terms or our service shall be resolved in the courts of Suffolk County, Massachusetts.